Support

Diagnosis, Management and Repair

Support
Diagnose, Upgrade, Repair, and Maintain Computer Hardware, Software & Peripherals

Computer Repair
Systems Maintenance
Updates: Service Packs, Patches, Fixes
Malicious Infections Removal – virus, spyware, adware, malware, spam
Disaster Recovery: Data loss recovery due to power surges/outages or intentional deletion/formatting

Service Types
IT’s better with choices

On-Site Support – Work performed at your office, on your schedule
In-Store Support – When more complicated and delicate support is required or site access is unavailable
Remote Support – Solves wide variety of computer software related problems and a diagnosis tool
Telephone Support – Questions, consulting and basic training

Priority Support Requests
Standard support policy is first come, first served
Escalate your service priority for an additional fee

Management
One time, Projects, Service Agreements, and pre-paid monthly block times

Project Management
Data Backup: Disk to Disk, Disk to Tape and many more
Service Agreements: Providing you with the ability to budget and forecast annual computer installation maintenance costs.

Service Agreement Types
Central Systems Administration (CSA)
-Consult, Plan, Design & Implementation
-Project Implementation & Management
-CRMs, Shared Portals, Remote Access
-Payroll, Time management & Accounting solutions
-Market Specific Policies and Procedures

Management of Information Systems (MIS)
-Workstations/Desktops
-Mobile Devices
-Laptops, Notebooks, PDAs, Smartphones
-Database Design
-Design and Development
-MS SQL, MySQL
-OS Platforms
-Windows, Apple, Linux
-Installation & Configuration
-Maintenance & Repair
-Hardware Re purposing, Data Removal or Equipment Disposal
-Hardware, Software, Peripherals, Parts and Accessories

Network Operation Center (NOC)
- Servers
- Storage Devices
- Data, file, folder sharing, SANs, NAS
- Networks
-Wireless, LAN, WAN, TCP/IP, VoIP, Security, satellite locations connectivity

Internet Technology Services (ITS)
- Design & Development
- Website, Web Applications, E-commerce sites
- Hosting
- Website, Email, URL Registration, SSL Certificates
- Data Storage
- Offsite Data Warehouse
-Marketing

Helpdesk Support Service (HSS)
-Onsite, Instore, Remote, Telephone

Data Backup & Recovery (DBR)
- Data Storage
-Backup and Recovery, Managed/Unmanaged Devices
- Disk to Tape, Disk to Disk, Automated, Managed

Retail Information Technology (RIT)
-Online Retail Storefront
-Point of Sale software
-Surveillance system