Services

CALL 513-961-1980 FOR YOUR FREE CONSULTATION!

Friendly, Professional service without the arrogance

CONSULTATIONS
New purchases, deployment and the re purposing of products and services.

SYSTEMS
Deployment services including find, design, delivery, configure, and install

NETWORKING
Networks designed for growing and maintaining

TRAINING
Individual or Group, Onsite or at our Training Center

PROJECT MANAGEMENT

Consulting
New purchases, deployment and the re purposing of products and services.

Business consultant facilitate new business purchases, installations, and deployment of ‘out-of-box’ or custom I.T. products and services.

Home Coach assists residential clients in purchasing new computers, software, and networking devices while considering ‘user-important’ factors such as purpose and price

Advantages
Obtain pre-purchase consulting prevents you from wasting your time and money
Receive objective advice from information technology & systems experts and not a sales person
Access to proven real world experience from diverse markets and unique environments
Acquire a wealth of experiences and methodologies from our whole staff rather than a single individual

Systems
Deployment services including find, design, delivery, configure, and install

Computers: Desktops, Workstations, Laptops & Notebooks
Mobile Devices: Smartphones, PDAs
Peripherals: Printers, Scanners, Labels, Card Readers
Software: Business Productivity Applications & Suites, System Utilities
Surveillance: DVR & Monitoring
Platforms/Operating Systems: Microsoft Windows, Apple/MAC, Linux, Palm, Blackberry, Windows Mobile, custom, and proprietary

Networking
Networks designed for growing and maintaining

Desktop or Rackmount Servers
Local Domains, Domain Controllers
Data, File & Application Sharing
Mixed Environments: Microsoft Windows, Novell, Apple MAC, Linux
Wired and Wireless Routers, Firewalls, Access Points
Backup and Removable Media Devices
Local and Network Security & Monitoring
Cabling

Internet
Design, development, hosting and management of internet services

Web Pages: HTML, PHP, ASP, eCommerce
Web: Apache, IIS, Standard or Business Class
Email: Exchange, POP/SMTP
Custom SQL & MySQL Applications & Databases
Content Management System

Training
Individual or Group, Onsite or at our Training Center

General computer system operations, use & maintenance
Software use and installation, & peripherals
Computer repair

Support
Diagnose, Upgrade, Repair, and Maintain Computer Hardware, Software & Peripherals

Computer Repair
Systems Maintenance
Updates: Service Packs, Patches, Fixes
Malicious Infections Removal – virus, spyware, adware, malware, spam
Disaster Recovery: Data loss recovery due to power surges/outages or intentional deletion/formatting

Service Types
IT’s better with choices

On-Site Support – Work performed at your office, on your schedule
In-Store Support – When more complicated and delicate support is required or site access is unavailable
Remote Support – Solves wide variety of computer software related problems and a diagnosis tool
Telephone Support – Questions, consulting and basic training

Priority Support Requests
Standard support policy is first come, first served
Escalate your service priority for an additional fee

Management
One time, Projects, Service Agreements, and pre-paid monthly block times

Project Management
Data Backup: Disk to Disk, Disk to Tape and many more
Service Agreements: Providing you with the ability to budget and forecast annual computer installation maintenance costs.

Service Agreement Types
Central Systems Administration (CSA)
-Consult, Plan, Design & Implementation
-Project Implementation & Management
-CRMs, Shared Portals, Remote Access
-Payroll, Time management & Accounting solutions
-Market Specific Policies and Procedures

Management of Information Systems (MIS)
-Workstations/Desktops
-Mobile Devices
-Laptops, Notebooks, PDAs, Smartphones
-Database Design
-Design and Development
-MS SQL, MySQL
-OS Platforms
-Windows, Apple, Linux
-Installation & Configuration
-Maintenance & Repair
-Hardware Repurposing, Data Removal or Equipment Disposal
-Hardware, Software, Peripherals, Parts and Accessories

Network Operation Center (NOC)
- Servers
- Storage Devices
- Data, file, folder sharing, SANs, NAS
- Networks
-Wireless, LAN, WAN, TCP/IP, VoIP, Security, satellite locations connectivity

Internet Technology Services (ITS)
- Design & Development
- Website, Web Applications, E-commerce sites
- Hosting
- Website, Email, URL Registration, SSL Certificates
- Data Storage
- Offsite Data Warehouse
-Marketing

Helpdesk Support Service (HSS)
-Onsite, Instore, Remote, Telephone

Data Backup & Recovery (DBR)
- Data Storage
-Backup and Recovery, Managed/Unmanaged Devices
- Disk to Tape, Disk to Disk, Automated, Managed

Retail Information Technology (RIT)
-Online Retail Storefront
-Point of Sale software
-Surveillance system

SUPPORT SERVICES
Diagnose, Upgrade, Repair, and Maintain Computer Hardware, Software & Peripherals
Onsite, Instore, Remote Access, Telephone
One time, Projects, Service Agreements, and pre-paid monthly block times

INTERNET SERVICES
Design, development, hosting and management

* Websites & eCommerce
* Standard & Business Hosting
* Email
* SQL & mySQL Applications

DATA & DISASTER RECOVERY
Data loss recovery due to virus/malicious attack, power surges/outages or intentional deletion/formatting